Whistleblower Channel

At Monex Europa S.L. ("MESL"), we are committed to providing exceptional service, with the aim of offering the best results to our clients. If you are dissatisfied with any aspect of MESL, whether it be our products or services, or because you believe that the behavior received is not in line with our values and principles, internal regulations, or applicable regulations, we encourage you to let us know so that we can address your concerns promptly and remedy the situation.

Whistleblowers, and therefore those who may file reports through the Whistleblower Channel, are considered to be those individuals who have a relationship with the Company's activities, including: employees (temporary or permanent), interns, applicants, customers, suppliers, consultants, and volunteers.

As a whistleblower, you can report confidentially, and anonymously if you wish, any suspicion and/or behavior that may be contrary to our principles and values set out in our Code of Conduct, internal regulations, or applicable legislation.

You can report through the following Whistleblowing Channels:

1. Contact your dedicated account manager directly via phone or email.
2. Email: canaldedenuncias.mesl@monexeurope.com
3. Via post, to the following address:
   To: Responsable del Canal Interno de Información
   Torre Picasso. Plaza Pablo Ruiz Picasso 1. 28020, Madrid (España)
4. Online form: Complete form
5. Ask for an in-person or online meeting with the Responsible of the Internal Information System.
6. Phone: +34 919 032 784

Additionally to these communication channels, you can contact the external communication channels available.

In order to ensure a proper and efficient investigation of the facts, you must clearly provide the following information:

• Location of the reported events;
• Identification of the individuals involved in the events;
• Description of the reported conduct;
• Your relationship with MESL;
• Attach any documents or files that may be considered evidence;
• Any other relevant information that may help in the investigation and resolution of the situation.

You will have the following guarantees at all times:

• You will be able to make anonymous reports, and this anonymity will be guaranteed throughout the entire process.
• Both your identity and the information shared throughout the process will be treated with absolute and strict confidentiality.
• The Responsible of the Internal Information System will be the recipient of your communication and will conduct the investigation autonomously, objectively, and independently of the Company and its other bodies.
• Provided that you make the communication in good faith, the Company will not take any kind of reprisals against the whistleblower.
• You will be informed of the final result of the investigation by means of a reasoned decision.

1. Acknowledgment of receipt of the communication

• Once we receive your communication, we will confirm receipt within 7 calendar days.
• We will indicate the expected response time, which may be up to 3 months from the confirmation of receipt, except in cases of special complexity, in which the period may be extended for up to an additional 3 months.

2. Investigation

• The System Manager will analyze the case independently, objectively, and impartially to ensure that it is handled honestly, reasonably, and in line with our regulatory obligations.
• If the Responsible of the Internal Information System considers it necessary to obtain any clarification or additional information to carry out the investigation, they will contact you provided that this does not compromise the confidentiality of the proceedings.
• The confidentiality of the proceedings and your identity, in the case of a non-anonymous complaint, is guaranteed throughout the process.

3. Final response

Once the investigation is complete, we will send you our written response highlighting:

• The details of our analysis
• The incidents detected and the remedial actions taken
• Our final decision

Once we have completed our analysis, we will provide you with a written response, explaining our reasons, within a maximum of three months from the date of receipt of your communication, except in particularly complex cases that require an extension of the deadline, in which case it may be extended for a maximum of three additional months.

If you do not receive an acknowledgment of receipt of the communication, the period will begin 7 calendar days after the communication is made by the informant.

In addition to the Company's Whistleblowing Channel, you can use the following external communication channels, among others, to report suspicious and/or irregular conduct:

• Autoridad Independiente de Protección al Informante (A.A.I.): https://www.proteccioninformante.gob.es/
• Autoridades u órganos autonómicos correspondientes
• Banco de España: https://sedeelectronica.bde.es/

For more information on our Whistleblowing Channel procedure, please request our Policy.