Whistleblower Channel

At Monex Europe Markets S.V., S.A.U. ("MEMSV") we are committed to providing an exceptional service, with the aim of offering the best results for our clients. If you are not satisfied with any aspect of MEMSV, whether with our products or services, or because you believe that conduct has occurred that is not in line with our values and principles, internal regulations, or applicable regulation, we encourage you to let us know so that we can address your concerns promptly.

Individuals with a relationship to the Company's activities, including: employees (temporary or permanent), interns, applicants, customers, suppliers, consultants, and volunteers.

Any suspicion and/or behaviour that may be contrary to the company's principles and values set out in the Code of Conduct, internal regulations, or applicable legislation.

• Direct contact with account managers (by phone or email)
• Email: canaldedenuncias.memsv@monexeurope.com
• Post: Att.: Responsable del Canal Interno de Información, Torre Picasso, Plaza Pablo Ruiz Picasso 1, 28020 Madrid, Spain
• Online questionnaire form
• In-person or online meeting with the Internal Information System Manager
• Phone: +34 919 032 784

• Location of the events being reported
• Identification of persons related to the events
• Description of the conduct being reported
• Your relationship with MEMSV
• Supporting documents or files that may constitute evidence
• Any other information of interest that may assist in the investigation

• Anonymous communications guaranteed throughout the process
• Absolute and strict confidentiality of identity and information shared
• Independent, objective investigation by the System Manager, autonomous from the Company
• No retaliation against whistleblowers acting in good faith
• Written notification of the outcome of the investigation

Acknowledgement of receipt: within 7 calendar days. Expected response time: maximum 3 months from confirmation of receipt (extendable by a further 3 months in cases of special complexity). Investigation conducted independently, objectively, and impartially.

If unsatisfied, reporters may contact: Spanish Independent Authority for Whistleblower Protection, autonomous authorities, or Spain's National Securities Market Commission (CNMV).