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Protect yourself from phishing scams impersonating the Monex group

Last updated: January 15, 2026

With the recent global increase in phishing scams, we want to help you stay vigilant against fraudulent attempts.

Scammers are impersonating Monex group companies and employees through fake websites, emails, and phone calls. These scams often replicate our branding — including logos and colours, with subtle changes to appear legitimate.

We are aware of cases where individuals have unknowingly engaged with these fraudulent accounts and are working with authorities to address each instance. Monex is committed to raising awareness of these scams to help protect individuals and organisations from impersonators. To help protect you against these scams, we've outlined common warning signs that could indicate you're dealing with fraudsters impersonating the Monex group.

Official CNMV Warning

Official CNMV warning about fraudulent websites impersonating Monex.

View official document

Official Monex Website Domains

To verify you're accessing legitimate Monex International sites, please use only the following domains:

  • MonexGlobal.com
  • Monex.Global
  • Monex.com.mx
  • MonexEurope.com
  • MonexCanada.com
  • MonFX.com
  • MonexEurope.eu
  • MonexEurope.eu/en/mesl/
  • MonexEurope.eu/es/
  • MonexEurope.eu/en/memsv/
  • MonexEurope.eu/es/memsv/
  • MonexUSA.com
  • MonexSAPI.com

Be sure to contact us only via the official details on our website's contact us page for each Monex location.

Be vigilant and know the warning signs

Spear phishing is a sophisticated type of phishing in which attackers tailor messages to specific individuals or organisations to steal sensitive information such as login credentials, financial data, or personal details. Once fraudsters gain your confidence, they may impersonate Monex employees and request transactions, which could lead to significant financial losses if funds are transferred to their account.

What to Look Out For

If you receive a communication from someone you believe is not a true Monex representative, these warning signs could indicate a potential scam:

  1. 1
    Personalised emails: Scammers may send emails that appear to come from a trusted source, such as Monex, addressing you by name to gain your trust.
  2. 2
    Evasive phone calls: Fraudsters may evade questions and use vague threats or pressure tactics, claiming your account will be deleted or requesting large transfers to "protect" your funds.
  3. 3
    Urgent requests: Scam emails often create a sense of urgency, asking you to update account information, verify your identity, or make a payment immediately.
  4. 4
    Suspicious links or attachments: Be wary of links or attachments that prompt you to enter personal information or download files, as these may contain malware.
  5. 5
    Incorrect domain names: Always check the sender's email domain. Phishing emails often use addresses that look similar to our official domain but may include slight misspellings or extra characters.

Examples of Recent Spear Phishing Attempts

Phone calls claiming to be from Monex's "crypto division," encouraging you to invest funds in a trade promising high returns.

Emails pretending to be from customer support, asking you to verify account details.

Messages reporting suspicious activity on your account, requesting immediate action.

Invoices or payment requests that appear to be from Monex's accounts department.

How to Protect Yourself

1

Verify the source

If you receive an unexpected email, especially one requesting sensitive information, contact us directly through official channels. Avoid replying to the email.

2

Take control of communications

Scammers can mimic legitimate phone numbers on incoming calls. If unsure, end the call and phone back via the numbers listed on our official websites.

3

Avoid clicking suspicious links

Hover over links to see the URL destination before clicking. Do not download attachments from unknown or suspicious sources.

4

Enable Multi-Factor Authentication (MFA)

MFA provides an added layer of security to your accounts, requiring more than just a password for login.

5

Keep your software updated

Ensure your antivirus, anti-malware software, operating system, and applications are up to date with the latest security patches.

6

Educate yourself

Familiarise yourself with common phishing tactics and stay informed about the latest security threats.

Reporting Suspicious Communications

If you receive communications that appear to be a phishing attempt or scam using the Monex brand, please forward it to our security team at info@monexglobal.com immediately. Avoid clicking any links or downloading attachments before doing so.

If you believe you have transferred funds to a suspected fraudster, contact your bank immediately.

info@monexglobal.com

By staying informed and vigilant, you can help protect yourself and your organisation from phishing scams.

Frequently Asked Questions

Is Monex Europe reliable?

Yes. "Monex Europe" refers to services provided in Europe by two regulated financial institutions within the Monex group: Monex Europa S.L. (MESL) and Monex Europe Markets S.V., S.A.U. (MEMSV). Monex Europa S.L. is authorised and supervised by the Bank of Spain as a payment institution (registration number 6936). Monex Europe Markets S.V., S.A.U. is authorised and supervised by the Comisión Nacional del Mercado de Valores (CNMV) as an investment firm (official register number 321). In the wider group, Monex Europe Limited and Monex Europe Markets Limited are authorised and regulated by the Financial Conduct Authority (FCA) in the United Kingdom. Together, these authorisations mean that activities offered through this website are carried out by regulated entities within an established financial group, subject to oversight by the relevant UK, Spanish and, where applicable, Dutch regulators.

What is monexeurope.eu and which entities stand behind this website?

The website monexeurope.eu is the European online presence of the Monex group. It is the primary information and services platform for clients of Monex Europa S.L. (MESL) and Monex Europe Markets S.V., S.A.U. (MEMSV) in the European Economic Area. Monex Europa S.L. provides payment services and international transfers as a Bank of Spain-authorised payment institution (registration number 6936). Monex Europe Markets S.V., S.A.U. provides investment services in foreign-exchange instruments as a CNMV-authorised investment firm (official register number 321). Both entities form part of the international division of Monex S.A.P.I. de C.V., a Mexican financial institution with an investment-grade credit profile. In practice, when this website refers to "Monex Europe" in a European context, it refers to the regulated activities of MESL and MEMSV.

How is Monex Europe regulated in the UK and the EU?

Within the European Union, services promoted on this website are provided by Monex Europa S.L., authorised and supervised by the Bank of Spain as a payment institution (registration number 6936), and Monex Europe Markets S.V., S.A.U., authorised and supervised by the CNMV as an investment firm (official register number 321). These entities may operate cross-border or through branches in other EEA jurisdictions, including the Netherlands, under the applicable EU framework and local supervisory arrangements. In the United Kingdom, related services are provided by Monex Europe Limited, authorised as an Electronic Money Institution (FCA Firm Reference Number 998114), and Monex Europe Markets Limited, authorised and regulated by the FCA as an investment firm (FCA Firm Reference Number 596146). Together, this structure ensures that Monex Europe operates under recognised regulatory regimes in both the EU and the UK.

How are my funds protected when I work with Monex Europe?

Monex Europe operates through regulated institutions in different jurisdictions. Client funds handled by these entities are subject to strict safeguarding and client-asset-protection rules. For payment services, Monex Europa S.L. is required by regulation to hold client money in segregated accounts at carefully selected banks, separate from its own corporate funds. For investment services, Monex Europe Markets S.V., S.A.U. must hold and record client money and financial instruments in accordance with applicable investment-firm rules on custody, segregation and client-asset protection. These arrangements are designed so that, in the unlikely event of the insolvency of a Monex entity, safeguarded client funds and client assets remain protected from claims by general creditors, in line with regulatory requirements.

Where is Monex Europe located and who does it serve?

Monex Europe operates through regulated entities located in key financial centres. In Europe, Monex Europa S.L. and Monex Europe Markets S.V., S.A.U. are headquartered in Madrid and maintain an operational presence in Amsterdam through registered branches. In the United Kingdom, Monex Europe Limited and Monex Europe Markets Limited are based in London. Across these locations, Monex Europe serves corporate, institutional and other professional clients with foreign-exchange and international-payment services. The group does not offer retail speculative trading. This multi-centre presence allows Monex Europe to combine local regulatory oversight with region-wide coverage for European and UK-based clients.

The information on this page is provided for general awareness and educational purposes only. It does not constitute legal or financial advice. If you suspect fraud, please contact the relevant authorities and your financial institution immediately.